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MassMutual's AI strategy: 12-month contracts, 30% productivity gains, zero lock-in
MassMutual caps vendor contracts at 12 months and runs a multi-model architecture — cutting contact center resolution times from 10 minutes to one.
AI Summary
MassMutual's approach to artificial intelligence involves short-term contracts for AI models, lasting 12 months. This strategy is designed to accommodate the rapidly changing nature of AI technology. The company has reportedly achieved a 30% increase in productivity through its AI implementation. However, the specifics of this achievement are not detailed in the provided information. MassMutual's decision to adopt short-term contracts for AI models aims to mitigate the risk of being locked into outdated technology. This approach is grounded in the company's recognition of the dynamic nature of the AI market.
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