Fast-food brands may build loyalty through emotional experiences… | HappeningNow.news

Science · 34 views

Fast-food brands may build loyalty through emotional experiences, not service alone

Source Summary Published September 22, 2026 Brief Under 1 min brief
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Summary

A study of more than 800 fast-food customers suggests that loyalty to a brand is shaped not only by satisfaction with the product or service but also by customers' emotional experiences.

Read original at Phys.org

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