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Starbucks Drive-Thru AI Could Know What You Want Before You Do
The company will begin testing AI for some orders, including using a form of customer recognition. Could an AI barista know you’re craving an iced caramel macchiato?
AI Summary
Starbucks will start testing artificial‑intelligence technology for its drive‑up ordering system, including a form of customer recognition that could identify patrons as they approach the lane. The company said the AI could anticipate orders such as an iced caramel macchiato. CEO Brian Niccol announced the initiative during the fourth‑quarter 2026 earnings call, noting it is part of a broader push to integrate more automated technology into the brand’s operations.
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