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Report: Seattle using AI to route certain 911 calls — without caller knowledge or public review
Denmark-based Corti's AI has been listening to all Seattle 911 medical calls and prompting dispatchers to route certain patients to a nurse-staffed Texas call center rather than send an ambulance, the Times found.
AI Summary
Seattle's 911 system is utilizing artificial intelligence to reroute certain medical calls to a nurse-staffed call center in Texas. The AI, provided by Denmark-based Corti, is listening to all medical 911 calls in Seattle and prompting dispatchers to send patients to the Texas center instead of an ambulance.
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