Summary

Americans with commercial insurance are generally told they have access to a strong network of mental health providers. But when researchers called providers listed in those networks, securing an appointment was usually difficult or impossible, according to a new study. Researchers, posing as "secret shoppers" looking for appointments for issues including anxiety and grief, called 5,822 psychiatrists and psychologists on commercial provider lists in five states—Delaware, Montana, New Jersey, Rhode Island and Virginia.

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