"There is a clear gap between what patients expect from the health care services and what they actually receive," says Alison Axisa Eriksen of the University of Agder (UiA). As part of her Ph.D. research, she has reviewed hundreds of complaints submitted to the Patient and User Ombudsman to understand what is going wrong in the municipal health services.

AI summaries can be wrong sometimes—always verify important details using the source article.