AI Summary

Microsoft communications chief Frank X. Shaw, who will leave the company at year‑end, reflects on nearly three decades of shaping its public image. He discusses working for Bill Gates, Steve Ballmer and Satya Nadella, noting mistakes he would handle differently. Shaw describes behind‑the‑scenes interactions with top tech reporters and how communications and media are evolving in the AI era. He shares insights on the changing role of corporate communications in a rapidly shifting technology landscape.

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