Technology · 2 views
Cisco is bringing a new agentic framework to its Webex enterprise platform
It's called Dialog and promises to turn "fragmented interactions into continuous customer relationships. " Cisco is updating its Webex cloud collaboration platform to better accommodate AI agents.
Summary
It's called Dialog and promises to turn "fragmented interactions into continuous customer relationships." Cisco is updating its Webex cloud collaboration platform to better accommodate AI agents. Perhaps the biggest bit of news here is a new toolset called Dialog, which is an "agentic harness" that directs AI to handle customer interactions.
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