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Burnham must remember: more regulation is not the best way to improve public services | Phillip Inman
In the NHS as in the private sector, the measure of success should be customer satisfaction and not just box-ticking Andy Burnham said he wanted to “rewire” the economy.
AI Summary
Andy Burnham said the NHS should be judged by customer satisfaction rather than compliance with regulations. He also announced plans to “rewire” the economy, but then postponed most reforms to the 2030s. Local government reorganisation is on hold, as is a proposed overhaul of the water industry. The changes would shift focus from box‑ticking to service quality, but the timing of implementation remains uncertain.
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